On other board we've started the thread regarding the issues with this company. Here is the story:
after about 10(!) emails xxxpanded admitted that the online studio account stats page appeared to be wrong and we were asked not to refer to it. Instead of online stats we were receiving "home-made" MS Excel spreadsheets with some data which was never - I emphasize it - was never equal to our account stats. Not before xxxpanded admitted there was something wrong nor after their 2 official notifications that online stats page had been fixed and could be referred to.
Despite the lack of transparency in earnings stats we decided to continue our cooperation after we were informed that chatrecruit was doing everything possible to spot and fix the problem. In several days time we received the 1st email notification that the weekly stats page is fixed and accurate (here is the quote from the email):
We've been informed that statistics from this week onwards should show correctly, without any of the 'roll over' issues, and bonuses omitted.
Please refer to your online statistics in future and let us know if you have any further problems.
About 2 weeks later we got another notice, saying that 2 weeks stats page is accurate too (quote from the email):
We are emailing you to inform you that the 2 weekly statistics via your studio log-in page via (URL provided) are now accurate.
When the payment period ended we referred to our "accurate" online statistics and found that 2 weeks stats displayed zero while weekly stats had some data. We did inform our xxxpanded partners about the issue and requested weekly stats. And we again were sent MS Excel spreadsheets containing weekly data which were again different than already "accurate" weekly data in our studio account. And we again notified xxxpanded about this difference and stated that as the stats announced to be accurate we expect the corresponding amount to be paid. In response xxxpanded/chatrecruit solely terminated our agreement (referred to its provisions) and paid less amount of money (they believed to be correct one). The end of the story.
This behaviour has a name and this name is `
cheat`.
All the emails and other evidences have been stored and can be provided at request. If you are a studio or an individual model - think twice before signing an agreement with the guys from xxxpanded/chatrecruit.
